First Bank of Nigeria
|Service Executive / Customer Relationship Officer
Summary
Managed day-to-day branch customer service operations, drove digital transformation, and cultivated client relationships to enhance satisfaction and contribute to sales metrics.
Highlights
Managed day-to-day branch customer service operations, efficiently resolving complex account inquiries and complaints to consistently maintain high customer satisfaction.
Drove digital transformation by successfully onboarding customers onto e-banking channels and resolving digital transaction issues, enhancing service accessibility and efficiency.
Identified client needs during daily consultations, leading to effective cross-selling of appropriate retail banking products and investment services that directly contributed to achieving branch sales metrics.
Cultivated and maintained strong relationships with high-value retail clients, significantly improving account retention and fostering repeat business opportunities.
Ensured strict compliance with internal banking policies, KYC (Know Your Customer) guidelines, and central regulatory frameworks, mitigating risks and maintaining operational integrity in daily transactions.